Can I cancel my order?
Your order can be cancelled, however you must contact us within 12 hours of payment. Once the packaging and shipping process has started, it can no longer be canceled.
You can request a refund if:
- You do not receive your package within the guaranteed time of 22 business days not including 1-3 business day processing time) *This has been updated to reflect the COVID-19 pandemic.
- You receive the wrong item
- You received a broken item
For incorrect and broken orders we may ask you to provide photos as proof.
We do not issue the refund if:
- You provided the wrong shipping address
- Your order does not arrive due to circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster);
- You ordered the wrong product
You can submit refund requests by sending a message on Contact Us page.